FAQ

Shipping

How long does shipping take?

Orders are processed in 1–3 business days. After that, US delivery usually takes 5–9 business days. You'll get a tracking link by email as soon as your order ships.

How much does shipping cost?

Shipping is free on US orders over $49. Below that, standard shipping is a flat $4.95.

Where do you ship?

We currently ship to the United States. More countries are coming soon.

Why did my order arrive in more than one package?

Some items ship from different warehouses so they reach you faster. You'll receive a tracking link for each package.

Orders & payment

Which payment methods do you accept?

We accept the payment methods shown at checkout, including major credit cards and PayPal. All payments are processed securely, and we never see or store your full card details.

Can I change or cancel my order?

Yes, if it hasn't shipped yet. Email us within 12 hours of placing your order at support@pawlunda.com with your order number.

Returns

What is your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original packaging. Contact us first so we can send you return instructions. See our Refund Policy for full details.

My item arrived damaged or defective. What now?

We're sorry! Email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to ship anything back.

Products

How do I choose the right harness or bed size?

Each product page has a size guide. For harnesses, measure around the widest part of your dog's chest. For beds, measure your pet from nose to tail while they're lying down, and choose the next size up if they're between sizes. Still unsure? Send us your pet's measurements and we'll help.

How do I clean my products?

Care instructions are on each product page. Most bowls, mats, and fountain tops are dishwasher safe, and our beds and snuffle mats are machine washable.

Are your products safe for my pet?

We choose products made with pet-safe materials. As with any toy or accessory, please supervise your pet at first and remove any item that becomes damaged.