Refund policy

Refund Policy

We want you and your pet to love your order. If something isn't right, we'll make it right.

30-day returns

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at support@pawlunda.com with your order number. We'll reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer. You won't need to return the item.

Return shipping costs

For returns that are not due to our error (for example, a change of mind or the wrong size ordered), the customer pays the return shipping cost. Original shipping charges are non-refundable.

Items we can't accept for return

For hygiene reasons, grooming tools (brushes, nail grinders) and items that have been used by your pet can only be returned if they are damaged or defective.

Exchanges

Need a different size or color? Email us and we'll help you get the right item as quickly as possible.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Lost packages

If your tracking hasn't updated for 15 business days, or your order hasn't arrived within 30 days of shipping, contact us. We'll reship your order or issue a full refund. We are not responsible for packages delivered to an incorrect address entered at checkout, but we'll always try to help.